Everyone wants to get value for money, and each customer might have a different idea of what that entails.  For that reason, an industry standard and benchmark are vital, and who better to help you determine what level of quality your business offers, than an independent, experienced and qualified quality assurance assessor?

AnaKai offers quality assurance services to:

• accommodation establishments,
• conference, exhibitions, special events (including wedding and party venues) establishments (MESE),
• tourism attractions,
• restaurants,
• tour services and operators,
• and other relevant businesses in the hospitality sector.

We liaise with fully qualified grading assessors with the Tourism Grading Council of South Africa (TGCSA).  This means we can take you through the entire process of establishing what level of star grading you are at, where you want to be, and how to get there.

Mystery Guest Program

AnaKai offers a Mystery Guest program, where we send an undercover quality assurance assessor to your establishment or attraction to try your services, and evaluate staff interactions. Afterwards, we provide detailed reports and recommendations of what level of service and facilities are on offer, and how to improve or sustain your quality offering.

Contact us to help you make sure your business stands out above the rest!